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Our Consultation Process

Through the consultation process, we’ll talk about your home and your aspirations, so that we can get a detailed brief for your stair. Through the process, we’ll make sure we gain a good understanding of your vision and your values, so that they’re properly represented in your design. In working with one of our sales consultants, you’ll work with one person throughout the project.

The Initial Step.

At the beginning of any project, we’ll talk to you and analyse your vision for your home. Our method is based on gaining a great understanding of your home and what you want to achieve, in an informal, open environment.

Our Guidance.

Once we’ve developed a brief for the project, we’ll give you honest feedback about your stairs, and give you advice that is tailored to your budget, style, and technical requirements. We’ll then run you through the process to come, which includes design, detailing, crafting, and installation.

Clear & Concise.

Throughout this initial process, we’ll be open, honest and direct with our communication. Our sales consultant will make the utmost effort to be concise and clear with our services, and how we can make the difference in your home. We’re always driven by honesty and integrity through the process – so we’ll offer creative ideas that are tailored to your specific needs.

For the next step in our services process, visit the “Your Specifications” page.